SUNY Upstate Medical University in Syracuse, NY, is the only academic medical center in Central New York. It is also the region's largest employer with 9,460 employees. Affiliated with the State University of New York, Upstate's mission is to improve the health of the community through education, biomedical research and health care. Currently, both SUNY Upstate and SUNY Downstate are using CobbleStone’s contract lifecycle management software.


Tracking, storing, and sharing contracts, and communicating efficiently about request status, was an issue within the organization.


CobbleStone Software Contract Insight® Enterprise

  • Easier Contract Audits
  • Better Price Agreements
  • More Efficient Communication
  • Users Receive a “Concierge Experience”


Nina, Systems Analyst at Upstate Medical University, explained the primary challenges in the organization’s contract and vendor management process were tracking the process, storing and sharing contracts, and communicating the current status of the requests. Nina stated it would take three or more calls for an Upstate Medical University employee to determine who to contact in the department, and that the requestor was often confused as to where in the process the contract was, and how long the process was taking.


After implementing Cobblestone Contract Insight® Enterprise Edition, Nina described the process improvements as “great” and explained that customers will now call the contracting department and know who to talk to right away. She says, “We have been using CobbleStone for six years and always feel like CobbleStone is there when we need them.”

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“Due to the easy dashboard configuration, we bring our users a concierge experience... Cobblestone is the most responsive and dedicated IT company I have ever worked with.”

~ Nina, Systems Analyst


Nina said many of the improvements from CobbleStone Contract Insight were not originally planned. CobbleStone Contract Insight improved contract audits by tracking affiliation agreements and now prevents the organization from resulting to list pricing by using the software to enter price agreements with manufacturers. She said users now receive a “concierge experience.”

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About CobbleStone®

CobbleStone Software is an award-winning, leading contract lifecycle management (CLM) software provider that has helped organizations within the public and private sectors achieve source-to-contract lifecycle management success for over twenty five years, and counting.

CobbleStone is among the first to offer a contract management software product, and our ever-evolving products are the result of years of client feedback and industry knowledge. Our mission is to provide the most robust yet user-friendly contract solution on the market. Our contract management and procurement solutions are designed to save your organization money while maximizing your productivity. We’ve been selected by thousands of users worldwide from a vast array of industries. Our products have received acclaim from users and third-party analysts alike.

CobbleStone Software offers SaaS and on-premise (client-deployed) contract management software to help organizations boost revenue, reduce costs, and mitigate risk. CobbleStone Contract Insight CLM software empowers organizations to efficiently manage their contracts from requests through renewals - including with the help of leading-edge eSourcing and eProcurement tools.

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