When examining successful organizations, you’ll likely find that they have mastered vendor management. What does vendor management mastery look like? Effective vendor management drives value from contracts, nurtures long-term relationships, and is repeatable for organizations managing as many as thousands of different vendors. The strategy behind sound vendor management is to evaluate vendor performance over time, in core areas, including vendor reliability, vendor quality, vendor cost structures, and more granular areas based on your industry. This article addresses the critical need for better vendor management by outlining vendor performance management best practices.
Contract managers face the challenge of overseeing the contract lifecycle from request to renewal, while struggling to show stakeholders the significance of an often complicated and undervalued process. The goals of reducing risk, increasing productivity, and improving visibility are at the core of effective contract management strategies. However, all too often, the tendency for failure remains high.